Refund policy

Returns
Our policy lasts 30 days from when you receive your order. If 30 days have gone by since you have received your order, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be undamaged and in the same condition that you received it.
If returning please pack it safely to return.

If for some reason the product arrives and you aren't happy with it we will either replace the product if damaged or issue you store credit to choose another image.

To complete your return, we require a receipt or proof of purchase.

Please send any returns back to us at
Nimmo Photography
102 Mackay Street
Greymouth.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at gallery@nimmophoto.co.nz and send your item to: Nimmo Photography, 102 Mackay Street Greymouth West Coast NZ 7805.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, we will offer your store credit that must be used within 8weeks of return of the item.

Shipping
To return your product, you should mail your product to: 102 Mackay Street, Greymouth, NZ 7805

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.